Memodyne Official Website › Refund Policy
Refund PolicyMemodyne refund policy, in the order it has to happen
Telephone first, post second, and put your details inside the box.
60 days from the date of purchase, with 30 days of use asked for first. Claims open on the telephone with an order ID; return postage is the buyer's cost; and a parcel with nothing inside it to identify the sender is the commonest cause of a slow refund.
Five steps, what to ask for on the call, what to put in the box, and the two waits at the end.
The five steps of a Memodyne refund
Ring the order desk with the order ID already in front of you
It sits in the confirmation email. Nothing starts without it, and the call runs to a minute when the number is on the screen and to ten when it is not. The address in this website's footer reaches an editor rather than an order screen.
Ask for a return authorisation and the address to post to
Take both down while the call is still live. A parcel that arrives at a returns bay unannounced can be refused, and the office address printed in the footer is not the returns address.
Put a sheet of paper in the box with your name, email and order ID
Bottles reach returns bays with nothing to match them to, and that single omission is the commonest reason a refund sits for a fortnight. One sheet of paper removes it.
Post it tracked and hold on to the receipt
Return postage is the buyer's cost on this policy, as it is on most policies of this shape. The tracking number is the only proof the parcel left, so keep it until the money is back.
Then wait twice: once for the desk, once for the bank
Three to five business days to process at the seller's end, then five to ten days for the card to show it. The second wait belongs to the bank, and nobody on this shop's order line can shorten it.
What the Memodyne window covers
| Term | What applies |
|---|---|
| Length | 60 days |
| Counted from | The date of purchase, not delivery or dispatch |
| Minimum use before a claim | 30 days, per the seller's own terms |
| How a claim opens | Telephone, +1 (302) 200-3480, with an order ID |
| Return postage | The buyer's cost |
| Returns address | 1 Astor Place, Floor 8, New York, NY 10003, USA |
| Processing | Three to five business days at the seller's end |
| Card | Five to ten days after processing |
| Digital downloads | Not returned and not refunded separately |
Read from the seller's own terms. Where a term is not stated either way, this page says so rather than assuming.
Whether empty bottles are accepted is a question the terms leave open. It is a fair one, and the order desk is the place to put it, ideally on the same call that opens the claim.
What slows a Memodyne refund down
A parcel with nothing inside it
Bottles arrive at a returns bay with no way to match them to an order. This is the single commonest cause of a fortnight's delay and one sheet of paper removes it. Name, email, order ID.
The wrong address
The office at 650 Fifth Avenue, Floor 10 is not the returns bay. Returns go to 1 Astor Place, Floor 8, and only with an authorisation.
Starting by email
The website address in this footer reaches editors and cannot see an order. A claim that begins there has lost a day before it starts.
Untracked postage
Without tracking there is no proof the parcel left, and a claim about a parcel nobody can find goes nowhere for either party.
What a Memodyne refund is and is not
A money-back window is a commercial promise about money. It is the most persuasive element on any direct-response offer page and it is worth reading for what it actually is.
It does not promise a medical outcome, it does not extend because a parcel was slow, and it is not evidence about the formula. What it does is cap the downside of a first purchase at the cost of return postage, which is a genuine and useful thing.
This shop would rather a buyer used the window than kept a product they have stopped taking. A bottle in a drawer is worse for everyone than a refund.
What to have written down before a Memodyne claim
| What | Where it is | Why it matters |
|---|---|---|
| The order ID | The confirmation email | Nothing starts without it. It is the first thing asked for and the only thing that cannot be worked around |
| The purchase date | The same email | The 60 days run from it, so it decides whether a claim is inside the window at all |
| The name on the order | The same email | Orders are looked up by name as well as by number, and a household where two people order is a household with two names |
| The delivery postcode | The dispatch email | Used to confirm identity on the call |
| What you actually want | Nowhere; decide it first | A refund, a replacement or an answer are three different calls. Naming the outcome first routes the call correctly |
Five minutes assembling these turns a ten-minute call into a one-minute one, and it is the difference between a claim that moves and a claim that goes round twice.
Everything on that list lives in one of two emails the seller already sent. Finding them before dialling is the single most useful thing a buyer can do for their own refund.
What happens after a Memodyne parcel is posted
The carrier delivers it to the returns bay
The tracking number is the only proof of this, which is why the postage has to be tracked and the receipt has to be kept.
The parcel is matched to an order
This is the step that fails when there is nothing inside the box identifying the sender. A sheet of paper with a name, an email and an order ID is what makes it a two-minute job.
The claim is processed
Three to five business days at the seller's end, counted from when the parcel is matched rather than from when it was posted.
The card is credited
Five to ten days after processing. That wait belongs to the bank and nobody at this shop or the order desk can shorten it.
Keep everything until the money shows
The postage receipt, the tracking number and the return authorisation. They cost nothing to keep and they are unreconstructible once thrown away.
Two waits, in series, is the honest shape of this. A claim posted on day forty is not money in an account on day forty-five, and expecting it to be is how a straightforward refund turns into a complaint.
Memodyne refund questions
How do I get a Memodyne refund?
Telephone the order desk on +1 (302) 200-3480 with the order ID, get a return authorisation and the returns address, and post the parcel tracked with your details inside it.
What is the Memodyne refund window?
60 days from the date of purchase, with at least 30 days of use asked for first.
Who pays to send a Memodyne return back?
The buyer. Use a tracked service and keep the receipt until the money has arrived.
Where is the Memodyne returns address?
1 Astor Place, Floor 8, New York, NY 10003, USA. It is not the office address, and a return sent to the office is delayed.
How long does a Memodyne refund take to arrive?
Three to five business days to process once the seller has it, then five to ten days for the card. The second wait belongs to your bank.
Who publishes this Memodyne website?
- Questions and Answers on Dietary Supplements. U.S. Food and Drug Administration. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
